Job Description – Academic Counsellor
Location: Mumbai, Maharashtra
Job Type: Full-Time
Shift: Day Shift
Department: Admissions / Sales
Experience: 1–Years
Industry: Education / EdTech
About the Role
We are looking for a motivated and result-oriented Academic Counsellor to join our team in Mumbai. The candidate will be responsible for connecting with prospective students, understanding their educational requirements, counselling them regarding suitable courses/programs, and converting leads into admissions.
Candidates with experience in Academic Counselling, Education Sales, Inside Sales, Business Development, or related sales roles are preferred.
Key Roles & Responsibilities
- Connect with prospective students through calls, WhatsApp, emails, and other communication channels.
- Understand students' educational goals, interests, and career requirements.
- Provide accurate information about courses, programs, fees, eligibility, and admission procedures.
- Counsel students and parents regarding suitable courses based on their requirements.
- Handle inbound and outbound leads and follow up with prospective students regularly.
- Convert qualified leads into successful admissions/enrolments.
- Maintain proper follow-up records and update lead information in the CRM.
- Achieve assigned daily, weekly, and monthly admission/sales targets.
- Build strong relationships with students and parents throughout the counselling and admission process.
- Resolve queries and address concerns related to courses and admissions.
- Coordinate with the internal admissions, academic, and operations teams when required.
- Maintain accurate records of calls, follow-ups, conversions, and lead status.
- Participate in team meetings, training sessions, and performance reviews.
- Stay updated about the company's courses, programs, offerings, and admission processes.
- Ensure a positive and professional experience for every prospective student.
Required Skills
- Excellent verbal and written communication skills.
- Strong counselling, convincing, and negotiation abilities.
- Good interpersonal and relationship-building skills.
- Strong follow-up and lead-conversion skills.
- Target-oriented and self-motivated approach.
- Ability to handle objections and customer queries effectively.
- Basic knowledge of MS Office, Excel, CRM, and communication tools.
- Ability to work independently as well as in a team.
Eligibility
- Graduate in any discipline.
- 1 years plus of experience in Academic Counselling, Education Sales, Inside Sales, Business Development, or a similar role.
- Freshers with strong communication and sales aptitude may also be considered.
We are looking for candidates who are:
- Passionate about the education sector.
- Comfortable working with sales and admission targets.
- Confident in speaking with students and parents.
- Good at building rapport and maintaining follow-ups.
- Result-oriented with a strong focus on conversions.
- Comfortable handling multiple leads and queries simultaneously.
Key Performance Indicators (KPIs)
- Lead-to-admission conversion rate
- Number of successful admissions
- Daily/weekly/monthly follow-ups
- Lead response and follow-up efficiency
- Revenue/admission targets
- Student and parent satisfaction
- CRM and data accuracy
- Contact HR Namrata- 91054 36757
- [email protected]
Pay: ₹600,000.00 - ₹1,000,000.00 per year
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid time off
- Provident Fund
Work Location: In person
