Role Overview
The Customer Success Executive will be the primary point of contact for a portfolio of client
accounts, ensuring smooth onboarding, consistent communication, timely delivery, and high client retention. This role bridges client expectations and internal execution teamsmaking sure projects stay on track and clients stay satisfied.
Key Responsibilities
- Own end-to-end relationship management for a portfolio of client accounts, acting as theprimary point of contact for day-to-day communication.
- Drive smooth client onboarding, setting clear expectations on deliverables, timelines, and reporting cadence.
- Coordinate with internal teams to ensure projects are delivered on time and meet quality standards.
- Conduct regular check-ins, status calls, and review meetings with clients to share progress, address concerns, and identify upsell opportunities.
- Track account health metrics (deliverable status, client satisfaction, renewal risk) and flag issues proactively before they escalate.
- Prepare and present performance reports and reviews, translating technical SEO/marketing data into clear business outcomes for clients.
- Manage client escalations professionally, working with relevant teams to resolve issues quickly.
- Identify opportunities for account growth (upsells, cross-sells) and work with sales/leadership to pursue them.
- Maintain accurate records of client interactions, deliverables, and timelines in internal tools (CRM, project management systems).
- Gather client feedback systematically and share insights with internal teams to improve service delivery.
Requirements
- 3–5 years of experience in customer success, account management, or client servicing —preferably within a digital marketing, SEO, or agency environment.
- Strong understanding of digital marketing concepts (SEO, content, paid media) sufficient to translate technical work into client-facing value.
- Excellent verbal and written communication skills; comfortable presenting to clients and handling difficult conversations.
- Proven ability to manage multiple client accounts simultaneously without dropping details.
- Strong organizational skills and comfort working with CRM/project management tools (e.g.,Zoho, Asana, or similar).
- A proactive, solutions-oriented mindset — able to anticipate client needs and internal bottlenecks.
- Bachelor's degree in Business, Marketing, Communications, or a related field (preferred, not mandatory).
Good to Have
- Prior experience working with clients in education, healthcare, legal, real estate, insurance, or pharma verticals.
- Familiarity with SEO reporting tools (Ahrefs, Google Search Console, GA4) at a level sufficient to read and discuss reports with clients.
- Experience handling renewal conversations or identifying upsell opportunities.
What We Offer
- Opportunity to work with a diverse portfolio of clients across high-stakes verticals.
- Collaborative, fast-paced agency environment with direct exposure to leadership.
- Growth path into senior account management or client services leadership roles.
Pay: ₹30,000.00 - ₹55,000.00 per month
Benefits:
Application Question(s):
- What is current ctc?
- What is your expected ctc?
- How many days of Notice Period ?
Experience:
- Customer Success : 2 years (Required)
Work Location: In person
