About the Role
We are looking for a responsible, organized, and enthusiastic Office Executive to support our day-to-day travel operations, customer communication, and administrative activities. The candidate will be responsible for handling calls, following up with clients and vendors, maintaining records, and assisting the team with travel-related tasks.
Key Responsibilities
- Handle incoming and outgoing calls with clients, hotels, DMCs, transporters, and other vendors.
- Make regular follow-up calls and WhatsApp follow-ups with clients regarding enquiries, quotations, payments, and bookings.
- Handle data entry and maintain accurate records of enquiries, bookings, payments, and customer details.
- Update and maintain Excel sheets, databases, and internal records.
- Coordinate with hotels, resorts, DMCs, transport providers, and other travel partners for rates, availability, and confirmations.
- Assist in preparing and sending travel quotations, itineraries, and booking details.
- Follow up on pending B2B rates, confirmations, invoices, payments, and vouchers.
- Maintain proper documentation of booking confirmations, hotel vouchers, invoices, and other travel documents.
- Coordinate with the operations team to ensure smooth execution of bookings.
- Respond to customer queries professionally through phone calls, WhatsApp, and email.
- Assist in daily office administration and other operational tasks as required.
- Maintain a proper record of leads, follow-ups, conversions, and pending enquiries.
Required Skills
- Good communication and interpersonal skills.
- Basic to good knowledge of MS Excel and MS Office.
- Good typing and data-entry skills.
- Comfortable making calling and follow-ups.
- Good email and WhatsApp communication skills.
- Ability to maintain records and handle multiple tasks simultaneously.
- Good organizational and time-management skills.
- Positive attitude and willingness to learn.
- Basic knowledge of tourism and travel operations will be an advantage.
Eligibility
- Graduate / Undergraduate with good communication skills.
- Freshers are welcome to apply.
- Candidates with experience in travel, customer service, telecalling, sales, or office administration will be preferred.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
