We are looking for a passionate and well-groomed Guest Service Associate (GSA) to join our Front Office team in a premium hotel environment. The ideal candidate will be responsible for delivering exceptional guest experiences, ensuring smooth front desk operations, and maintaining the highest standards of hospitality and professionalism.
Key Responsibilities:
- Provide a warm, courteous, and professional welcome to all guests
- Manage efficient check-in and check-out processes
- Handle reservations, room allocations, and guest preferences
- Anticipate guest needs and deliver personalized service
- Address guest queries and resolve concerns promptly and effectively
- Coordinate with Housekeeping, Concierge, and F&B for seamless guest service
- Maintain accurate guest records and billing details
- Handle cash and card transactions as per hotel standards
- Ensure front office area and personal grooming meet premium standards
- Promote hotel services and facilities to enhance guest satisfaction
Requirements & Qualifications:
- Diploma / Degree in Hotel Management or Hospitality preferred
- 1–2 years of Front Office experience in a premium/luxury hotel
- Excellent communication skills
- Presentable, confident, and service-oriented personality
- Willingness to work in shifts, including weekends and holidays
Core Competencies:
- Guest engagement and service excellence
- Strong communication and interpersonal skills
- Attention to detail
- Problem-solving and complaint handling
- Teamwork and coordination
Pay: ₹15,000.00 - ₹17,000.00 per month
Benefits:
Work Location: In person
