The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense & Request modules, dentsu’s global T&E application. The day to day activity will consist of dealing with user queries from live markets. Concur Expense is currently live in 25 markets with 30,000 active users & Concur Request launched in dentsu during Q3 2024. The person will closely work with the Expense & Request implementation team members, Corporate Card Team, Travel Team, Market Admins & other stakeholders to ensure the system is fully optimised and updated.
Job Description:
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Managing tickets (service requests/incidents) related to SAP Concur Expense/Request on Service Now
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Assisting markets on masterdata management (mainly: List import & Employee import)
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Monitoring interfaces between Workday, Concur &D365 (BizTalk & Snaplogic)
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Knowledge on integrations, APIs & Web Services
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Liaising with senior team members to ensure allowances, tax and mileage rates are rightly updated on a timely basis
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Updating business rules to reflect global & local policy changes as & when required
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Working with Deployment team at the time of handover
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Assisting markets during hypercare
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Maintaining internal progress trackers
- Tracking Concur Monthly Releases
- Monitoring & maintain Admin Roles & Cognos Roles
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Maintaining the SAP Concur reporting suite
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Liaising with live markets to create ad hoc Cognos reports as & when required
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Experience in creating Cognos reports, adding prompts, filters, grouping, sorting & scheduling
Location:
Bangalore
Brand:
Bcoe
Time Type:
Full time
Contract Type:
Permanent
