About ValGenesis
ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.
Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.valgenesis.com/about
About the Role:
Typically requires 4–5 years of experience in technical support, application engineering, software troubleshooting, or installation/deployment activities.
Experience supporting multi-environment deployments, including DEV, VAL, PROD, and other customer environments.
Familiarity with change management, release planning, patch installation, and enterprise software lifecycle processes.
Execute new instance installations, upgrades, patch installations, and deployments across customer environments.
Follow installation playbooks, work instructions, best practices, and standard operating procedures.
Support incident resolution related to deployment failures, software compatibility, configuration discrepancies, and installation issues.
Maintain up-to-date knowledge of system architecture, validation procedures, installation steps, troubleshooting methods, and customer environment requirements.
Complexity & Problem-Solving:
Troubleshoot installation and deployment issues, including analysis of logs, configuration settings, environment behavior, and application errors.
Collaboration & Interaction:
Work closely with Team Leads, managers, internal technical teams, SaaS/Cloud, QA, Engineering, and customer-facing stakeholders to complete installation activities.
Communicate clearly with internal stakeholders regarding installation status, blockers, risks, and next steps.
Prepare impact analysis, bug fixing and enhancement, code review and unit testing, patch preparation in Source integrity system, and patch installation, IQ documentation and Execution.
We’re on a Mission
In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.
Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.
The Team You’ll Join
Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.
We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.
We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.
We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.
How We Work
Our Chennai, Hyderabad and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.
ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
