Shift Timings - US Shift - 6 PM - 3 AM
Job Location - Chennai (Work From Office)
Job Brief
We are looking for an Account Manager to create long-term, trusting relationships with our
customers. The Account Manager’s role is to oversee a portfolio of assigned customers,
develop new business from existing clients and actively seek new sales opportunities.
Responsibilities
Serve as the lead point of contact for all customer account management matters- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and
executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs
and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external
stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet
sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual
forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed.
Requirements and Skills
Proven work experience as an Account Manager, Key Account Manager, Sales Account
Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all
levels of an organisation, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS
Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while
maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
