We are looking for a Customer Care Executive – Technical to join our support team. The ideal candidate should have good communication skills, a customer-focused approach, and a basic understanding of networking concepts.
Key Responsibilities
· Handle customer complaints and service requests through phone calls and other communication channels.
· Coordinate with field engineers and technical teams to troubleshoot and resolve customer issues.
· Follow up with customers and field teams to ensure complaints are resolved within the defined SLA (Service Level Agreement).
· Maintain proper records and provide timely updates on complaint status.
· Escalate technical issues to the appropriate team when required.
· Ensure a professional and customer-friendly approach while handling complaints.
Required Skills
· Basic knowledge of Networking concepts, including:
o TCP/IP
o LAN & WAN
o Modems/Routers
o Network Switches
o Basic troubleshooting
· Good verbal and written communication skills.
· Good customer-handling and problem-solving abilities.
· Willingness to work according to SLA requirements.
· Basic computer knowledge.
· Ability to coordinate effectively with customers and field engineers.
Eligibility
· Bachelor’s Degree in any stream is mandatory.
· Freshers are welcome to apply.
· Candidates with experience in customer support, technical support, ISP, telecom, or networking will be an added advantage.
· Candidates should have a willingness to learn and develop their technical and customer-support skills.
· Candidates must be willing to work in rotational shifts as required.
What We Offer
· Pay Scale: ₹15,000 – ₹20,000 per month
· Opportunity to learn and develop your career in the IT/Networking and Customer Support field.
· Supportive and professional work environment.
· ESI and PF benefits as applicable.
· Career growth opportunities based on performance.
If you are a motivated graduate looking to start or grow your career in technical customer support, we encourage you to apply.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
