Manager – Operations
Saber Technologies Private Limited
https://sabertechs.com/
We are looking for a professional Operations Manager to coordinate and oversee our organization’s operations.
An Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness.
(Will have to visit client office at Gurugram location once or twice in a week as per the requirement)
Location: Dwarka (Work from office)
Work timings: Day Rotational Shifts
Working days: 6 Days – Rotational offs
KEY Responsibilities
· Ensure all operations are carried on in an appropriate, cost-effective way
· Improve operational management systems, processes and best practices
· Formulate strategic and operational objectives
· Perform quality controls and monitor production KPIs
· Recruit, train and supervise staff
· Find ways to increase quality of customer service
· Work into invigilation/ proctoring/ examining.
· Handle a team of proctors of more than 50+ employees.
- Proctoring Management:
- Lead, mentor, and manage a team of proctors, providing guidance, training, and ongoing support.
- Delegate tasks and responsibilities effectively to ensure smooth daily operations.
- Conduct regular team meetings and performance reviews to maintain team motivation and effectiveness.
- Develop and implement team schedules to ensure adequate staffing for all exam sessions.
- Foster a collaborative, inclusive, and productive work environment.
- Proctoring Operations:
- Oversee the day-to-day proctoring process, ensuring that all exams are conducted in accordance with the institution’s or organization’s rules, regulations, and policies.
- Monitor exam sessions and ensure proctors are following protocols for identity verification, rule enforcement, and incident reporting.
- Handle escalated issues related to academic integrity, technical difficulties, or candidate disputes during exams.
- Coordinate with internal teams (e.g., IT, customer support) to resolve any technical or operational challenges promptly.
Requirements and skills
· Proven work experience as Operations Manager.
· Knowledge of organizational effectiveness and operations management
· Excellent communication skills
· Leadership ability
· Outstanding organizational skills
· Degree in Business, Operations Management or related field
Interested candidates can share their CVs at [email protected]
Or WhatsApp/ Call on 9560989827 - Ashima
Pay: From ₹500,000.00 per year
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
