- Multi-Channel Support: Managing a high volume of incoming calls, responding to live chats, and drafting professional email replies within defined SLA timelines.
- Issue Resolution: Troubleshooting product or service-related complaints, identifying the root cause, and offering accurate solutions.
- Escalation Handling: Directing complex, technical, or high-level issues to senior management or technical departments while tracking the problem until it is resolved.
- Data Management: Updating and maintaining records of all customer interactions, processing account details, and logging feedback in CRM software.
- Client Retention: Conducting post-resolution follow-up conversations to ensure client satisfaction and sharing recurring insights with the product team.
- Information Provision: Explaining product policies, guiding clients through usage steps, and highlighting ongoing promotions or deals.
- Required Skills & QualificationsClear Communication: Exceptional verbal and written interaction skills to simplify technical terms for non-native or casual users.
- Active Listening: The ability to fully focus on, comprehend, and appropriately respond to customer feedback.
- Empathy & Patience: Staying calm, polite, and reassuring when handling frustrated or escalated buyers.
- Problem-Solving: Critical thinking to evaluate unique consumer issues and devise fast, cost-effective solutions.
- Technical Savvy: Familiarity with ticketing systems, help desk channels, and standard CRM software tools.
- Education: A high school diploma or bachelor's degree in business, communications, or a related field.
- Hiring for freshers and Tamil speaking candidates
Pay: ₹9,934.91 - ₹32,905.33 per month
Work Location: In person
