About Us
The Tamarind Hotel is a premium hospitality brand in Goa offering world-class guest experiences. We are expanding our corporate reservations team in Delhi and are looking for passionate professionals who can deliver seamless booking experiences and guest communication.
Key Responsibilities (Revised – Reservations Focused)
* Handle all incoming reservations via phone, email, WhatsApp, and direct website bookings
* Coordinate with the Front Office team in Goa for smooth guest check-in, special requests, and pre-arrival arrangements
* Respond to guest inquiries, booking requests, and follow-ups in a timely and professional manner
* Manage booking confirmations, amendments, cancellations, and no-show cases efficiently
* Maintain accurate reservation records in PMS (Opera / eZee / Hotelogix)
* Ensure correct guest details, room allocation notes, and preferences are updated in the system
* Assist guests with upselling room categories, add-ons, and packages
* Coordinate with Sales team for group bookings and corporate reservations
* Maintain guest database and history for repeat bookings and personalized service
* Ensure all reservations are aligned with hotel policies and procedures
* Handle basic coordination with travel agents and corporate clients for bookings
Note: This role focuses on reservations handling and guest coordination. Pricing strategy and OTA rate management will be handled by the Revenue team.
Required Qualifications
* Degree or Diploma in Hotel Management (BHM / DHM preferred)
* 2–4 years of experience in Hotel Reservations or Front Office
* Hands-on experience with PMS (Opera / eZee / Hotelogix preferred)
* Strong communication skills (English & Hindi)
* Basic knowledge of MS Excel
* Ability to handle guest interactions and multitask efficiently
Preferred / Good to Have
* Experience in handling direct reservations (calls/emails/WhatsApp)
* Prior experience in central reservations or hotel corporate office
* Knowledge of Goa market / leisure bookings
* Upselling or guest relationship handling experience
Perks & Benefits
* Paid leaves (CL + EL + SL as per company policy)
* Festival bonus and performance-based incentives
* Training and growth opportunities
* Friendly and professional work environment
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
