Desktop Support Engineer (Field Support)
Location: Secunderabad, Telangana
Job Type: Full-Time
Salary: ₹20,000 – ₹30,000 per month
Experience: 1–5 Years
Joining: Immediate Joiners Preferred
Job Summary
We are seeking an experienced Desktop Support Engineer to provide onsite technical support for desktops, laptops, printers, and basic networking. The ideal candidate should have strong troubleshooting skills, excellent customer service, and the ability to resolve hardware and software issues efficiently.
Key Responsibilities
- Install, configure, and maintain desktops, laptops, and workstations.
- Troubleshoot and resolve hardware, software, and operating system issues.
- Install, configure, and troubleshoot network and USB printers.
- Diagnose and resolve printer issues, including driver installation, connectivity, paper jams, print quality, and scanner configuration.
- Install and configure Windows OS, Microsoft Office, Outlook, and other business applications.
- Provide onsite support to end users for technical issues.
- Troubleshoot LAN, Wi-Fi, TCP/IP, DNS, DHCP, and internet connectivity issues.
- Perform system upgrades, antivirus updates, and routine preventive maintenance.
- Maintain IT asset inventory and update service reports.
- Coordinate with vendors for hardware repairs and warranty support when required.
Required Skills & Qualifications
- 1–5 years of experience in Desktop Support, IT Support, or Field Support.
- Strong knowledge of Windows 10/11 installation and troubleshooting.
- Hands-on experience with desktop, laptop, and printer troubleshooting.
- Experience working with HP, Canon, Epson, Brother, Ricoh, or Kyocera printers.
- Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
- Knowledge of Microsoft Office, Outlook, and email configuration.
- Excellent communication, customer service, and problem-solving skills.
- Ability to work independently and travel to client locations.
- Must own a two-wheeler with a valid driving license.
Preferred Skills
- Active Directory user management.
- Microsoft 365 / Office 365 support.
- Experience with remote support tools such as AnyDesk, TeamViewer, or Quick Assist.
- Basic knowledge of switches, routers, and network devices.
Benefits
- Competitive salary based on experience.
- Travel/Fuel Allowance.
- Opportunities for career growth and skill development.
- Supportive work environment.
Apply Now
If you meet the above requirements and are available to join immediately, we'd love to hear from you.
Email: [email protected]
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
