Key Responsibilities:-
- Departmental Coordination: Supervise and synchronize major departments, including the front desk, housekeeping, food and beverage (F&B), and maintenance.
- Guest Experience & Satisfaction: Address escalated complaints, oversee VIP arrivals, and implement strategies to continuously improve service quality and repeat bookings.
- Financial Oversight: Manage departmental budgets, monitor expenses, track operational KPIs (Key Performance Indicators), and work to control costs while increasing revenue.
- Compliance & Safety: Ensure the property strictly adheres to health, hygiene, safety, and local regulatory standards.
- Inventory & Vendor Management: Oversee purchasing and stock control for cleaning supplies, food and beverage, and daily operating equipment.
Core Requirements & Qualifications
- Experience: Typically 8-10 years of progressive managerial experience in the hospitality industry, often with previous supervisory experience in specific areas like the front office or F&B.
- Education: A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is highly preferred.
- Leadership Skills: Outstanding emotional intelligence, conflict resolution, and the ability to train and motivate diverse teams.
- Technical Literacy: Proficiency in hotel management software (e.g., Property Management Systems like Hostwin, Stayflexi, Bookingginni etc....), data analytics, and the MS Office Suite.
- Adaptability & Composure: The ability to make rapid, level-headed decisions in a 24/7, fast-paced, and high-pressure environment.
* A self starter with a pleasing personality and a positive attitude. Must have team building skills.
Age: 30 – 45yrs
Min qualification: Graduate with good English both written & spoken
Experience: Min 8-10 years in a similar managerial role having proven track record & verifiable references & credentials
Salary: At par with market standards & justifying the qualification & experience of the candidate
Apply: Send your updated resume with current verifiable salary details to [email protected]
Pay: ₹30,000.00 - ₹45,000.00 per month
Work Location: In person
