Job Title : Account Manager – Existing Accounts
Location: Remote (India)
Employment Type: Full-Time
Work Experience: 3 to 6 years
About ProcureDesk
ProcureDesk is a cloud-based procurement and accounts payable automation platform that helps organizations simplify purchasing, automate invoice processing, improve spend visibility, and strengthen financial controls.
We work with finance and operations teams to eliminate manual procurement friction, improve compliance, and create better visibility into spend. As ProcureDesk scales, customer retention, adoption, and expansion become increasingly critical. We are looking for an Account Manager who can own existing customer relationships, drive measurable value, and turn accounts into long-term growth.
Role Summary
The Account Manager – Existing Accounts owns a portfolio of existing customers and is responsible for protecting and growing those relationships over time. This person will drive adoption, improve retention, support renewals, identify expansion opportunities, and ensure customers achieve clear business value from ProcureDesk.
This is not a passive relationship-management role. It is a customer-facing, commercially aware role for someone who can build trust, spot risk early, drive action across teams, and help customers deepen their usage of the platform.
Key Outcomes of the Role
The success of this role will be defined by three primary outcomes:
1. Protect and renew existing revenue
- Reduce churn risk
- Improve renewal outcomes
- Maintain strong customer health across assigned accounts
2. Drive adoption and measurable customer value
- Increase product usage and engagement
- Help customers realize clear operational value from ProcureDesk
- Improve customer satisfaction and long-term account health
3. Create expansion opportunities within the existing customer base
- Identify upsell and cross-sell opportunities
- Expand account potential through stronger adoption and stakeholder alignment
- Generate qualified growth opportunities from managed accounts
Key Responsibilities
- Manage a portfolio of existing customer accounts and build trusted relationships with key stakeholders
- Conduct regular business reviews, check-ins, and success conversations
- Drive product adoption and customer engagement across assigned accounts
- Monitor customer health and identify churn risk early
- Create action plans for at-risk or under-adopted accounts
- Coordinate with Support, Product, Sales, and Engineering teams to resolve issues and improve customer outcomes
- Deliver refresher training and introduce relevant new features or workflows
- Track renewals and support upsell and cross-sell opportunities
- Collect customer feedback and recommend product or process improvements
- Maintain accurate account notes, action items, and follow-up discipline across the portfolio
Required Qualifications
- 3–6 years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role
- Experience managing multiple customer accounts at the same time
- Strong communication, relationship management, and problem-solving skills. Must have managed US clients and be comfortable working during EST hours.
- Ability to run structured customer conversations and drive follow-through
- Ability to identify risk, prioritize actions, and coordinate cross-functional support
- Strong organizational skills and attention to detail
- Customer-first mindset with a consultative and commercially aware approach
Preferred Qualifications
- Experience with SaaS, procurement, AP automation, ERP, finance software, or workflow-driven products
- Familiarity with renewal management, account growth, and customer health tracking
- Experience using tools such as HubSpot, Intercom, Slack, Jira, Zoom, Google Workspace, and Excel
- Experience working with finance, operations, or mid-market customers
Who Will Succeed in This Role
The right person for this role:
- Takes ownership rather than waiting to be told what to do
- Is commercially aware, not just service-oriented
- Can build trust with customers while holding a clear point of view
- Stays organized across multiple accounts and moving priorities
- Can spot churn risk before it becomes a problem
- Communicates clearly and professionally
- Works well across teams to get issues resolved
- Cares about both customer outcomes and revenue protection
Why Join ProcureDesk
- Work directly with customers to drive measurable business outcomes
- Own meaningful retention and growth outcomes, not just customer communication
- Collaborate cross-functionally with Product, Support, Sales, and Engineering
- Help shape how ProcureDesk scales its existing-account motion
- Grow into broader opportunities across Customer Success, Renewals, or Team Leadership
Work Location: Remote
