Job Description: Admission Counselor
Organization: SmartIQ Institute
Location: Vashi, Navi Mumbai
Job Type: Full-Time
Department: Admissions and Student Support
About SmartIQ Institute
SmartIQ Institute provides academic coaching, competitive-exam preparation, professional courses, and career guidance. We are committed to helping students choose the right educational path and achieve their academic and career goals.
Job Summary
SmartIQ Institute is looking for an experienced, confident, and result-oriented Admission Counselor to handle student enquiries, conduct counselling sessions, follow up with prospective students, and convert enquiries into confirmed admissions.
The candidate must have previous experience in admission counselling, education sales, student counselling, telecalling, or a similar role.
Key Responsibilities
- Handle incoming calls, walk-in enquiries, WhatsApp messages, and online leads.
- Understand students’ academic backgrounds, interests, and career goals.
- Explain available courses, fees, batch timings, duration, faculty, and admission procedures.
- Counsel students and parents and recommend suitable courses.
- Conduct regular follow-ups through calls, WhatsApp, and email.
- Convert enquiries and leads into confirmed admissions.
- Schedule counselling sessions, demo lectures, and appointments.
- Maintain accurate records of enquiries, follow-ups, admissions, and fee status.
- Update lead and student information in Excel, Google Sheets, or CRM software.
- Assist students with admission forms and required documents.
- Clearly explain fee structures, installment options, refund policies, and institute rules.
- Coordinate with faculty members, administrative staff, and management.
- Build professional relationships with students and parents.
- Achieve monthly admission and lead-conversion targets.
- Participate in seminars, promotional campaigns, workshops, and admission activities.
Required Skills
- Strong communication, counselling, and convincing skills.
- Proven ability to convert enquiries into admissions.
- Experience in lead follow-up and student relationship management.
- Ability to communicate professionally with students and parents.
- Basic knowledge of Excel, Google Sheets, WhatsApp, email, and CRM systems.
- Ability to work under admission targets and deadlines.
- Good organizational and record-management skills.
- Professional attitude, confidence, and a student-focused approach.
Educational Qualification
- Graduation in any discipline is required.
- Candidates with qualifications in education, business administration, marketing, counselling, or a related field will be preferred.
Experience Requirement
- A minimum of 1 year of relevant experience is mandatory.
- Experience in an educational institute, coaching centre, college, edtech company, admission consultancy, sales, or student counselling will be preferred.
- Freshers are not eligible for this position.
Performance Expectations
- Promptly respond to all student enquiries.
- Maintain regular and professional follow-ups.
- Achieve monthly admission and conversion targets.
- Maintain accurate enquiry and admission records.
- Communicate professionally with students, parents, faculty, and management.
- Provide a positive counselling and admission experience.
Benefits
- Professional and supportive work environment.
- Training on institute courses and admission procedures.
- Career growth opportunities.
- Performance-based incentives.
- Experience in the education and student-counselling sector.
How to Apply
Interested and experienced candidates can send their updated resume along with their contact details to SmartIQ Institute.
Please note: Applications from freshers will not be considered.
Pay: ₹18,000.00 - ₹30,000.00 per month
Work Location: In person
