JB 8 : Group Manager - Operational Excellence & E-Commerce Transformation
Job Description
The person will be responsible for driving digital and technology?led transformation initiatives across the fashion retail value chain, with a strong focus on operational excellence, e?commerce, omnichannel enablement and customer experience platforms. The role will act as a strategic integrator between business teams and technology ecosystems, ensuring that digital solutions are aligned to commercial objectives, scalable for growth while being relevant to the Indian retail landscape.
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Drive ideation and solution conceptualization for new digital capabilities aligned with business strategy
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Conduct technology–business fitment analysis, feasibility assessments and value realization planning
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Own the creation of business requirement documents (BRDs), functional specifications and solution blueprints
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Lead vendor assessment and selection, including RFPs, evaluations, demos, PoCs, commercials and contract negotiations
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Assess the current technology landscape and define future?state architecture and digital roadmaps
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Drive process re?engineering and digitization across e?commerce operations, order fulfillment, inventory visibility, returns, customer service and store integration
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Act as an internal technology consultant to business leaders, providing recommendations on platforms, tools and best practices
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Manage end?to?end project delivery, including planning, execution, risk management and post?go?live stabilization
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Own project budgets, cost optimization, benefit tracking and vendor financial governance
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Partner closely with E?commerce, Marketing, Retail Operations, Supply Chain, IT Infrastructure and Finance teams
Ensure change management, adoption, and training for all digital initiatives.
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Strong business analysis and requirement definition capability, translating business needs into clear, actionable BRDs and solution designs
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Technology evaluation and fitment expertise, including assessment of platforms, architectures, integrations and scalability
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End?to?end project and program management skills, managing scope, timelines, risks and cross?functional dependencies
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Process re?engineering and problem?solving mindset, with ability to drive digitization and operational efficiency
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Financial and commercial acumen, including budget ownership, ROI analysis and vendor commercial management
Collaborative, business?first attitude with strong stakeholder influencing skills, enabling alignment across functions and driving adoption
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Experience leading end?to?end e?commerce or omnichannel transformation programs
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Exposure to Agile delivery models and product?oriented ways of working
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Experience collaborating with global SaaS vendors and Indian system integrators
Familiarity with data, analytics, personalization, and automation use cases
