Department
Customer Support / CRM
Employment Type
Full-Time
Experience
- 1–3 years of experience in customer service, CRM, or client handling.
- Experience in the real estate industry is preferred.
- Freshers with excellent communication skills may also be considered.
Education
- Graduation in any discipline.
Job Summary
We are looking for a customer-focused and proactive Customer Care Executive to manage customer interactions, resolve queries, maintain strong client relationships, and ensure an excellent customer experience throughout the property buying journey. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first attitude.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries through phone, email, WhatsApp, and other communication channels.
- Resolve customer complaints promptly and effectively.
- Coordinate with Sales, Accounts, Legal, and Site teams to ensure timely customer support.
- Maintain accurate customer records and update CRM software regularly.
- Follow up with customers regarding documentation, payments, site visits, possession, and post-sales services.
- Provide customers with accurate information regarding projects, policies, and procedures.
- Collect customer feedback and suggest service improvements.
- Prepare daily, weekly, and monthly customer service reports.
- Ensure high levels of customer satisfaction and retention.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer handling and interpersonal skills.
- Good problem-solving and conflict-resolution abilities.
- Basic knowledge of MS Excel, MS Word, and CRM software.
- Ability to multitask and work under pressure.
- Positive attitude and professional behavior.
Preferred Qualifications
- Experience in Real Estate CRM or Customer Support.
- Knowledge of property documentation and customer lifecycle.
- Familiarity with CRM software and Microsoft Office.
Salary
As per company standards and candidate experience.
Benefits
- Attractive incentives (as applicable)
- Professional growth opportunities
- Training and skill development
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Work Location: In person
