Role description
UST Job Description - Application Support (Offshore Support Analyst)
Role SummaryThe Offshore Support Analyst will handle day-to-day application support activities, monitor systems, and ensure timely issue resolution.
Key Responsibilities Provide L1/L2 application support
Monitor applications and system performance
Log and resolve incidents using ticketing tools
Perform troubleshooting and root cause analysis
Support batch processing and data validation
Participate in incident calls
Maintain SOPs and documentation
Ensure SLA adherence
Required Skills & Experience
3-7 years in Application/Production Support
Strong SQL knowledge
Experience with ServiceNow/Jira/Remedy
Knowledge of Unix/Linux or Windows
Understanding of incident management
Good communication skills
LocationOffshore (India) Mumbai Nesco Office
Skills
application support,issue resolution,l2 application support,incident managment,application monitoring,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
