An educational consultancy receptionist serves as the initial point of contact for aspiring students and parents, handling front desk communication while supporting academic counselors with scheduling and information management.
Role SummaryAn Education Consultancy Receptionist manages student walk-ins, phone calls, and digital inquiries (like WhatsApp or email), guiding prospective candidates to the appropriate academic or study-abroad counselors. They balance general front-desk hospitality with basic administrative coordination, such as keeping track of client leads and collecting application documents.
Core Responsibilities
- Inquiry Management: Welcome students, parents, and visitors warmly. Act as the first filter by answering calls and text inquiries regarding courses, admissions, or study-abroad programs.
- Counselor Coordination: Maintain meeting calendars and schedule consultation appointments for the academic and visa counseling teams.
- Data Maintenance: Input and update prospective student information, interaction history, and contact details into the consultancy's CRM database or inquiry logs.
- Document Handling: Assist students with basic paperwork, including compiling initial application dossiers, courier dispatching, and sorting university prospectuses.
- Event Support: Provide front-desk logistics support during student orientation sessions, webinars, and educational fairs.
Key Requirements & Qualifications
- Education: A bachelor’s degree in any field is generally preferred. High school pass-outs with exceptional communication skills are often considered.
- Language Proficiency: Strong verbal and written communication skills in English alongside the local regional language are essential for explaining basic admission metrics.
- Technical Skills: Basic hands-on proficiency in MS Office (specifically Excel and Word) and cloud applications like Google Workspace. Familiarity with handling multi-channel chat platforms (WhatsApp Business, CRM tools) is highly valued.
- Soft Skills: Active listening, high empathy, patience, and a professional phone etiquette suited to handling anxious parents and students.
Pay: ₹23,000.00 - ₹25,000.00 per month
Experience:
- receptionist : 1 year (Preferred)
Work Location: In person
