We are looking for a Technical Support Engineer with a primary focus on Fuel Monitoring and Vehicle Camera/Video solutions. The candidate will handle technical troubleshooting, client support, device-level validation, and coordination with internal teams for issue resolution.
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Troubleshoot fuel sensor, fuel level, fuel consumption, calibration, and fuel-related alerts.
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Troubleshoot camera features including Live Streaming, Snapshot, Playback, Audio, Intercom, and Channel availability.
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Perform basic device, wiring, power, SIM/network, and configuration checks.
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Analyze device logs, commands, responses, and data to identify the root cause.
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Validate data between device, server, API, database, and application.
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Coordinate with Development, Backend, DevOps, QA, and device suppliers for complex issues.
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Prepare clear RCA, troubleshooting steps, and resolution details for recurring/critical issues.
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Provide technical support through tickets, email, calls, and remote access.
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Basic knowledge of SQL/database queries and validation.
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Basic understanding of REST APIs and API responses.
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Basic networking and Linux troubleshooting.
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Support application configuration, updates, patches, and deployments when required.
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Maintain proper ticket documentation and ensure SLA/response-time compliance.
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1–3 years of experience in Technical/Application/Device Support.
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Practical experience with GPS, IoT, Fleet Management, Telematics, Fuel Monitoring, or Vehicle Camera systems is preferred.
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Strong troubleshooting and analytical skills.
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Good understanding of hardware + software troubleshooting.
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Good verbal and written communication skills.
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Ability to work independently and coordinate with multiple technical teams.
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Comfortable working in rotational/off-hour shifts when required.
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Knowledge of JT/T 808, JT/T 1078, RTP, G.711A or similar protocols.
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Experience with MDVR/DVR/vehicle camera systems.
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Knowledge of fuel sensors and fuel calibration.
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SQL/MySQL and REST API knowledge.
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Exposure to AWS/cloud environments.
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Experience in International Technical Support.
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Strong ownership of issues
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Customer-focused approach
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Analytical and troubleshooting mindset
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Attention to detail
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Good communication
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Ability to work under pressure
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Willingness to learn new devices and technologies
Primary Focus: Fuel & Camera/Video Support
Secondary Focus: Application, GPS/IoT, Database, API & General Technical Support
