About the Mission
Sociali is a fast-growing B2B SaaS AI agency scaling our client operations systematically. We are looking for a Customer Success Specialist Intern who wants to build real, hands-on experience managing software implementations and translating a brand's digital vision into high-impact execution.
This is a learning-first version of our Customer Success Specialist role, designed for someone early in their career. You'll work directly alongside experienced Customer Success Specialists and leadership, taking on real client-facing responsibilities under guidance while you build the judgment and speed needed to eventually run accounts independently.
Core Responsibilities
You'll be exposed to the same core areas as our full-time Customer Success Specialists, at a scope and pace suited to someone building these skills for the first time:
1. Guided Implementation & Technical Execution
- Supported Onboarding: Assist with the initial setup sequence for new accounts — collecting client requirements, assets, and software linkages — under the direction of a senior Specialist.
- Guided Troubleshooting: Learn to manage technical account configurations (e.g., platform workflows, URL logic checks, Facebook Work Account setup) with a mentor available to unblock you on harder issues.
- Structured System Learning: Work through our existing process documentation and training materials to build platform fluency over your first few weeks, with regular check-ins to track progress.
2. Creative Quality & Content Delivery
- Creative Support: Help translate client briefs into clear specifications for internal design and content teams, reviewed by a Specialist before they go out.
- Quality Checks: Review social media calendars and automated drafts for accuracy and brand fit, flagging anything unclear to your manager rather than resolving every edge case solo.
- Brand Research: Research client industries to surface content angles and opportunities, bringing ideas to your team for feedback.
3. Account Scoping & Process Exposure
- Scoping Support: Assist in gathering information for project scopes and pricing pitches, which are finalized and validated by management.
- Process Documentation: Note gaps or friction points in internal workflows and checklists, and suggest improvements for a senior team member to review.
- Account Health Awareness: Learn to read account health metrics and start recognizing patterns that could signal upsell opportunities, with guidance from your manager.
What We're Looking For
- Eagerness to Learn: You're resourceful and curious — when something is unclear, you try to figure it out first, then ask a specific, well-framed question.
- Ownership Mindset (in training): You care about getting things right. When you make a mistake, you flag it early rather than hoping it goes unnoticed, and you're open to feedback on how to fix it.
- Clear Communication: You can explain a problem or update in simple, organised terms, whether in writing or in a call.
- Balance of Logic & Creativity: You're comfortable with structured, detail-oriented work (like software configuration) and also have an eye for what looks good and on-brand.
- No Prior Experience Required: Freshers and students who are within a few months of graduating are welcome to apply. Prior internship, project, or freelance experience in operations, client service, or digital marketing is a plus but not required.
What Success Looks Like
- You can independently handle routine, well-documented parts of client onboarding and account management, escalating only the non-standard cases.
- You've built working fluency in our core platforms and processes, and can navigate most day-to-day questions without step-by-step help.
- You're contributing real, usable work to client accounts, asset collection, quality checks, and first-draft scoping that a Specialist reviews before it goes out.
- You've shown enough judgment and reliability that leadership can start handing you more autonomous ownership.
How to Apply: Please submit your résumé along with a brief description of a time you had to learn a new tool, process, or system quickly (in a class, project, or previous job) and how you went about it
Pay: ₹5,000.00 - ₹15,000.00 per month
Work Location: Remote
