At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Job Summary
The Platform Engineer II is responsible for providing Tier 2 operational support across enterprise infrastructure platforms, including Microsoft Windows Server, Active Directory, VMware virtualization, and Cisco UCS compute.
This role focuses on execution, troubleshooting, and operational support, ensuring system stability and timely resolution of incidents. The engineer will work closely with the GCC Lead and US-based teams to support day-to-day infrastructure operations in a global delivery model.
Key Responsibilities
Infrastructure Support
Support Microsoft Windows Server environments including Active Directory, DNS, Group Policy, and system administration
Administer and maintain Active Directory services including user management, authentication, and directory services
Support VMware environments including virtual machine provisioning, snapshots, and basic host and cluster troubleshooting
Assist with Cisco UCS compute infrastructure including server health checks, hardware troubleshooting, and coordination for maintenance activities
Perform routine operational tasks including provisioning, patching, upgrades, and decommissioning
Incident and Request Management
Respond to Tier 2 incidents and service requests across supported platforms
Troubleshoot and resolve issues related to Windows, Active Directory, VMware, and compute infrastructure
Escalate complex issues to senior engineers when required
Document incidents, resolutions, and known issues accurately in ServiceNow and Jira
Change and Maintenance Activities
Execute approved changes in accordance with change management processes
Support patching cycles, system updates, and maintenance windows
Assist in validation and post-change verification activities
Vendor Coordination
Open and manage support tickets with vendors including Microsoft, VMware/Broadcom, and Cisco
Work with vendors to troubleshoot and resolve platform-related issues
Track vendor cases and provide updates as needed
Observability and Monitoring
Utilize observability and monitoring tools including Dynatrace and VMware Aria to monitor system health and performance
Analyze alerts and metrics to identify potential issues before impact
Assist in tuning alerts and dashboards to improve signal-to-noise ratio
Operational Excellence
Follow established runbooks, procedures, and operational standards
Ensure systems remain compliant with patching, security, and configuration requirements
Identify recurring issues and support continuous improvement efforts
Contribute to documentation and knowledge base updates
What are we looking for?
We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Required Qualifications
5 or more years of experience in infrastructure or platform engineering roles
Hands-on experience with Microsoft Windows Server administration
Hands-on experience with Active Directory including DNS and Group Policy
Experience supporting VMware environments including virtual machine operations and basic host troubleshooting
Experience with Cisco UCS or similar enterprise compute platforms
Experience using ServiceNow and Jira for incident, request, and change management
Experience working with observability tools such as Dynatrace and VMware Aria
Strong troubleshooting skills across operating systems, virtualization, and compute layers
Experience working within ITIL-based processes
Strong communication skills in a global support environment
Preferred Qualifications
Experience supporting enterprise-scale environments
Exposure to Azure cloud services is a plus
Basic scripting or automation experience such as PowerShell
Familiarity with monitoring and operational tools in large environments
Work Conditions
Success Measures
Timely resolution of Tier 2 incidents and service requests
Accurate troubleshooting and appropriate escalation of complex issues
Strong adherence to operational processes and standards
Consistent system stability across supported platforms
Effective use of monitoring and observability tools to proactively identify issues
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