Where Ambition Meets Innovation
At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Job Overview:
We are seeking a Hardware Asset Management & Desktop Support Specialist to join LPL's Global Capability Center in Hyderabad. This role owns the full lifecycle of physical IT assets — procurement through disposal — while providing hands-on desktop support to end users. The ideal candidate has strong ITAM discipline, is comfortable working with global/US-based stakeholders and brings solid Excel and ticketing-tool proficiency.
Responsibilities:
Desktop Support
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Provide end-user desktop support, including remote and on-site troubleshooting
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Install, configure, and troubleshoot hardware and software for end users
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Troubleshoot network printers, scanners, and peripheral connectivity issues
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Manage device enrolment, Auto-Pilot and configuration via JAMF (Mac fleet) and Active Directory, Microsoft Entra, Intune (Windows fleet), Mobile Devices with Intune MAM / MDM
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Log, track, and resolve tickets via ServiceNow within defined SLAs; prepare daily ticket status reports
Hardware Asset Management
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Track and manage the complete lifecycle of desktops, laptops, and peripherals — procurement, deployment, maintenance, reclamation, and disposal
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Create and maintain asset records in the hardware asset management system (e.g., ALM/CMDB); ensure accurate asset tagging and serial number mapping
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Manage inward and outward inventory movements; maintain reconciliation accuracy
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Process laptop allocation, hot-swap, and reclaim tickets within SLA
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Coordinate with vendors on asset procurement, repairs, and returns
Reporting & Compliance
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Maintain CMDB accuracy for all hardware assets
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Support internal and external audit requirements related to IT asset compliance
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Prepare inventory, utilization, and ticket volume reports using Excel (VLOOKUP, HLOOKUP, Pivot Tables, SUMIF, COUNTIF)
Requirements:
Must Have
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5+ years of experience in Desktop Support
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Strong Understanding of Windows, Mac OS, iOS and Android
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Hands-on experience with SCCM, Intune, JAMF, MS Entra and Active Directory
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Working knowledge of CMDB/ITAM tools and ServiceNow ticketing
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Strong Excel skills (formulas, lookups, pivot tables)
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Experience supporting global/US-based clients or stakeholders is a plus
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Good communication skills and end-user service orientation
Preferences:
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Understanding of Desktop Security Tools
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Scripting Knowledge
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Exposure to WMS (Warehouse Management System) asset processes
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Prior experience in a shared services / GCC environment
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Basic SQL knowledge
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Bachelor's degree (B.Tech/B.E. or equivalent)
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