Job Description
The Service Coordinator will be responsible for the end-to-end management of client enquiries related to
ship navigation and communication equipment. This includes coordinating with vendors, preparing client
proposals, monitoring job execution, and ensuring proper documentation and billing. The role requires
interaction with clients and internal teams, making it essential for the candidate to have a sound
understanding of marine technical equipment and effective communication skills.
Key Responsibilities
1. Enquiry Handling
- Understand the nature and technical scope of each enquiry.
- Forward enquiries to relevant vendors and gather quotations.
- Evaluate vendor quotes and apply suitable mark-up.
- Prepare and send proposals to clients.
2. Client Interaction s Order Follow-Up
- Follow up on submitted proposals with clients.
- Communicate via phone, email, or MS Teams to address client queries.
- Work towards converting proposals into confirmed service orders.
3. Job Execution Coordination
- Upon confirmation, share agent/delivery information with vendors.
- Track the execution of the service job.
- Ensure timely receipt of service/job completion reports from vendors.
4. Billing s Documentation
- Create re-billing files based on service reports.
- Coordinate with the accounts department for invoice processing.
5. Internal Team Coordination
- Monitor and manage incoming enquiries.
- Analyze and distribute enquiries among team members.
- Ensure timely response and smooth service execution.
Qualifications
- Educational Qualification: Diploma in Electronics / Communication / healthcare/Bio Medical
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
