Item / Image Processing: Implementation Card & Payments
Role Overview – Common -
Client-facing role requiring strong communication, requirements gathering, and independent solutioning ability
Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live
Functional & Domain
Strong financial industry and items processing domain knowledge across banking and payments
Merchant and mobile distributed capture workflows — understanding of end-to-end deposit lifecycle
ATM image deposit knowledge including capture, balancing, and exception handling
Image Cash Letter (ICL) processing; Duplicate Detection configuration and management
Familiarity with teller and distributed capture environments within banking institutions
Lead – Senior Roles
Excellent merchant and mobile distributed capture domain knowledge across banking environments
Deep understanding of teller and distributed capture workflows and deposit lifecycle management
Item processing knowledge across capture channels — merchant, mobile, teller, and ATM
Deposit settlement, balancing, and exception handling across distributed capture platforms
Familiarity with banking ERP, check clearing, and remittance processing environments
Soft Skills ( Mandatory for all roles)
Excellent written and verbal communication; strong training and documentation skills
Ability to review client requirements and relay to appropriate technical resources where needed
Manage client expectations, scope, and escalations through go-live and stabilization phases
Lead client calls, training sessions, and on-site go-live and hyper care support
Print & Mail:Job Role:
Experienced implementation role involving responsibility for leading larger-scale projects or programs and providing mentorship and subject-matter expertise
Banking experience is a plus.
Inclusive of:
Print & Mail Processing Fundamentals
Composition & Output Tooling
File Intake & Data Validation
Print Floor & Insertion Processing Printer and Inserter capabilities and constraints
Good to Have
Basic knowledge of SQL and Oracle
Key responsibilities:
Troubleshoot, identify potential escalations, and alert management; analyze data, identify patterns or risks, and apply innovative thinking to solve problems
Demonstrate an understanding of the industry that goes beyond mere competence with FIS systems
Communicate detailed insights and implementation direction to the organization
Provide communication on issues or complex information to a wide audience; lead FIS client calls during US work hours, EST time zone
Independently manage projects demonstrating a high level of autonomy and judgment, often bringing structure to high degrees of ambiguity
Manages complex tasks, improves processes, mentor juniors, contributes to design decisions
