Job Summary
We are looking for dynamic and customer-focused Telecaller & CRM Executives who are fluent in Hindi, Tamil, Telugu, or Kannada. The ideal candidates will be responsible for handling customer interactions, managing leads, maintaining customer relationships, and ensuring high levels of customer satisfaction.
Key ResponsibilitiesTelecaller Duties
- Make outbound calls to potential and existing customers.
- Handle inbound calls and respond to customer inquiries.
- Explain products/services clearly in the customer’s preferred language.
- Generate and qualify leads through calls.
- Follow up on leads and maintain call records.
- Address customer concerns and provide appropriate solutions.
CRM Executive Duties
- Maintain and update customer data in the CRM system.
- Track and manage leads, opportunities, and customer interactions.
- Analyze customer data to improve engagement and retention.
- Coordinate with sales and marketing teams for campaign execution.
- Prepare reports on customer interactions, conversions, and feedback.
Required Skills & Qualifications
- Fluency in at least two languages:
- Hindi (mandatory or preferred)
- Tamil / Telugu / Kannada (any one or more)
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Strong convincing and negotiation skills.
- Good listening skills and customer-centric approach.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Work Location: In person
