- Greet patients courteously and ensure a positive first impression.
- Register patients accurately in the system and verify personal and test details.
- Guide patients through the registration and billing process.
- Schedule, reschedule, and confirm appointments for tests and health check-ups.
- Inform patients about preparation requirements (fasting, documents, reporting time, etc.).
- Coordinate with technicians and doctors to manage appointment flow.
- Answer patient queries in person, over the phone, email, or WhatsApp.
- Provide clear information about test procedures, turnaround time (TAT), and report collection.
- Handle patient concerns politely and ensure timely resolution.
- Generate bills, collect payments, and issue receipts.
- Explain test charges, packages, and insurance/corporate billing procedures.
- Maintain accurate billing and payment records.
- Communicate patient requirements to lab technicians and radiology staff.
- Ensure smooth workflow between front desk, laboratory, and reporting departments.
- Follow up on pending samples and delayed reports.
- Inform patients about report availability.
- Dispatch reports via email, portal, or physical copies as per protocol.
- Maintain confidentiality and data privacy of patient reports.
- Enter patient and test data accurately into LIS/HIS systems.
- Maintain daily registers, appointment logs, and MIS reports.
- Ensure proper filing of consent forms and documents.
- Record and address patient complaints professionally.
- Escalate unresolved issues to supervisors or management.
- Ensure high standards of customer satisfaction and service quality.
- Follow diagnostic centre policies, NABL/NABH guidelines, and SOPs.
- Maintain patient confidentiality and ethical standards.
- Adhere to infection control and safety protocols at the front desk.
- Inform patients about health packages, preventive check-ups, and ongoing offers.
- Support corporate health check-up coordination and client servicing.
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
