Job Title: MedBuddy (Health Companion)
Company: MyMedBuddy (Private Limited)
Location: Bhubaneswar, Odisha (Field-based)
Salary: ₹14,000 – ₹20,000 per month + Fuel Allowance
Job Type: Full-time
Company Profile:
MyMedBuddy Pvt. Ltd. is a fast-growing, premium patient-assistance and healthcare logistics platform based in Bhubaneswar. We bridge the critical gap between patient vulnerability and hospital operational efficiency. By providing professional, end-to-end non-medical navigation, real-time hospital desk support, and compassionate logistics coordination, MyMedBuddy transforms how patients experience healthcare delivery while helping healthcare institutes streamline operations and maximize patient retention.
Job Summary:
We are seeking highly organized, and empathetic professionals to step into the role of a MedBuddy Executive cum Relationship Manager. The hired candidate will divide their execution between standard, premium On-Field Patient Care Navigation within partnered private hospital networks and Client Relationship Management (CRM) via digital channels. They will act as the vital bridge ensuring flawless communication from the moment a hospital booking is initialized to long after a patient leaves the facility.
Core Responsibilities:
- Execute standard on-field patient care operational mandates: formally manage appointment scheduling, registration and billing counters, desk logistics, diagnostic scheduling friction, and internal hospital routing.
- Ensure a supportive, professional, and organized navigation process for patients during hospital visits, removing administrative stress from the family.
- Facilitate clear and effective communication between the patient and the hospital management.
- Handle and keep record of related hospital paperwork, hospital instructions, and follow-up plans.
- Make inquiries and collect necessary data from hospitals as per client requirement, store collected data in company database.
- Handle incoming client queries, support calls with elite professional etiquette.
- Dispatch mandatory digital confirmations, structured booking updates, and coordinated logistics briefings to clients via WhatsApp and official channels.
- Own the post-care cycle by sending formal "Thank You " dispatches, collecting structured service feedback metrics, and executing proactive follow-up calls to ensure long-term client retention.
Key Requirements:
- Academic Background: Completed Bachelor’s Degree from a recognized and accredited university. (A degree from Management/Pharmacy/Nursing/Social Work/Psychology is highly preferable.)
- Linguistic Command: High proficiency and clear articulation in spoken English, Odia and Hindi.
- Technical Competency: Comfortable handling basic computer applications like MS Excel, Company Web Portal, CRM tasks, smartphone texting interfaces (WhatsApp Business), and inputting customer data & feedback details accurately.
- Logistics Requirements: Ownership of a personal functional two-wheeler vehicle, valid Driving License, and a modern smartphone is non-negotiable.
- Strict maintenance of professional grooming and corporate etiquette standards.
Compensation:
MyMedBuddy operations function strictly on meritocracy. The position includes an initial 3-month probation period where the trainee receives a fixed pay of ₹12,000 along with fuel reimbursement. After successful completion of the probation period, the position guarantees a fixed basic salary of ₹14,000 per month, along with a performance-based monthly incentive up to ₹5,000. The employee will also be paid distance-linked fuel reimbursements to ensure field operations are zero-cost to the employee. A bonus amount is awarded to the employee after successful completion of the probation period. Performance-based incentives are unlocked directly through high client feedback scores, flawless booking check-ins, and retention parameters. High performers are guaranteed expedited promotions into regional team-lead positions, operations expansions, and base structure upgrades.
Apply ASAP with your updated CV, as the vacancies are filling fast !
Pay: ₹14,000.00 - ₹20,000.00 per month
Application Question(s):
- Do you have a two-wheeler (Bike/Scooty) ?
Work Location: In person
