1. Identify opportunities for new business within area of responsibility and develop appropriate strategies for delivering these in conjunction with the teams from Business Development and Operations
2. Foster the right relationship with clients within area of responsibility so their business and contracting needs are wholly understood and met
3. Set business plan and keep updated on progress
4. Assist with the preparation process of tenders and their associated commercial evaluations and business cases in line with company policies, procedures and any legislative requirements
5. Act as the source of accurate and up to date intelligence for the client and their contracting strategies
6. Deliver presentations, seminars and attend technical functions to develop and strengthen customer relations ships and extend knowledge of company products and services to clients
7. Record and maintain up to date customer opportunities, market and competitor intelligence. Ensure records are kept up to date including Sales Force Database
8. Ensure the effective flow of information across operations teams and Product Lines is achieved
9. Liaise with internal and external departments as and when required to ensure all information is circulated as appropriate also client questions and queries are resolved in a timely manner. Liaise with manager on any issues or concerns with the documentation to be processed.
10. Actively adhere to the Code of Conduct and Anti-Bribery policies, procedures and processes to ensure the highest ethical standards are maintained and exposure to liability or risk to Expro’s reputation is minimised. Provide leadership in all ethical issues; ensure employees are aware of Expro’s compliance requirements and feel able to report possible violations or conflicts of interest.
11. Actively adhere to and ensure compliance with applicable Quality policies, procedures, processes & systems. Take an active part in quality improvement processes. Act on reported deficiencies and approve deviations from standard procedures as appropriate.
12. Ensure that employees adhere to and comply with all applicable Health, Safety & Environmental (HSE) policies, procedures and processes. Provide leadership in HSE; encourage employees to take responsibility and be accountable for their own and others’ safety and provide an environment where they feel authorised to stop any unsafe job. Ensure that all incidents and non-conformances are reported in line with the appropriate procedures and deadlines; ensure that all incidents are investigated and corrective actions raised as required; where appropriate, participates in incident investigations.
13. Supervise, mentor and coach direct reports and ensure completion of their Employee Development Plans. Where applicable, ensure that training and competency programs are in place to facilitate the mentoring of subordinates through the competency system. Conduct competency assessments when required.
