Job Description – Customer Care Executive
Position: Customer Care Executive
Location: Noida, Sector 80
Employment Type: Full-Time
Experience: 1–2 Years
About the Role
We are looking for a Customer Care Executive who will be responsible for handling customer queries, resolving issues, and ensuring a smooth and positive customer experience. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to handle queries professionally across different channels.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and social media.
- Respond to customers promptly and professionally.
- Understand customer concerns and provide appropriate solutions.
- Handle complaints, returns, refunds, replacements, and order-related queries.
- Coordinate with internal teams such as operations, logistics, sales, and warehouse to resolve customer issues.
- Follow up with customers to ensure their concerns are completely resolved.
- Maintain accurate records of customer interactions and complaints.
- Track orders and assist customers with delivery-related queries.
- Identify recurring customer issues and share feedback with the relevant teams.
- Ensure a high level of customer satisfaction and maintain the brand's communication standards.
- Assist in improving customer support processes and FAQs.
Requirements
- 1–3 years of experience in customer service/customer support.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Good command of English and Hindi.
- Comfortable handling multiple customer queries simultaneously.
- Patience and a positive attitude while dealing with customers.
- Basic knowledge of Excel/Google Sheets and customer support tools.
- Ability to work independently as well as with cross-functional teams.
Preferred Skills
- Experience in a D2C, FMCG, food, health & wellness, or e-commerce company.
- Experience handling customer queries through WhatsApp and social media.
- Familiarity with CRM or customer support platforms.
- Strong understanding of customer experience and retention.
What We Offer
- Opportunity to work with a growing D2C brand.
- Hands-on exposure to customer experience and business operations.
- Collaborative and fast-paced work environment.
- Opportunity to grow within the organization.
Pay: ₹18,000.00 - ₹26,000.00 per month
Work Location: In person
