Today's threatscape is relentless. So are we. At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools. Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by seasoned operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.
\uD83C\uDFC6 Great Place to Work® Certified™ \u007C · United States · Canada · United Kingdom · India
About the Job:
A managed service CyberArk engineer in the daily operations of the system, ensuring the system runs and completing requests with ticketing systems with SLAs. You require hands-on experience with CyberArk Privileged Access Solution. Additionally, they need experience managing its "business as usual" type tasks. You will report to Technical Service Manager.
- Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. Occasionally responsible for providing a detailed technical design for enterprise solutions.
- Understands a broad spectrum of Privileged Access Management technology to provide part or all detailed technical design which meets customer requirements.
- Develop maintainable, scalable, and secure source code that meets business requirements and team standards.
- Identify and implements appropriate continuous improvement opportunities.
- And present complex issues with assurance and confidence. Use of consulting skills including questioning, listening, ideas development, permission, and rapport, and influencing.
- Works within the project team to support iterative development and maintenance support that delivers a high-quality product.
- Supports product owner interactions with customers and development teams to define requirements.
- Contributes to the production of support documentation
- Minimum 2 to 5 years administration experience in working on large, CyberArk environments
- Experience on working with PCloud environment and Standalone/High-Availability - cluster environment for CyberArk Core PAS modules.
- Experience with onboarding different platform accounts such as Windows, Unix, Databases, Web applications (AWS/Azure), Network/Security Devices
- Experience in configuring and supporting CyberArk administration and management activities with custom defined compliance platform management solutions
- Knowledge upgrading CyberArk version and managing patch/upgrade/security fix strategy.
- Knowledge in DR Drill activities, Backup, Reporting
- Knowledge in Vault OS/Infra patching and connector management.
- Perform health check monitoring on all the CyberArk servers to ensure availability of system to end-users.
- Experience troubleshooting CyberArk Core PAS (Vault, PVWA, CPM, PSM, PSMP), AAM, HTML5 gateway and Remote Access
- Provide operational support on a 24x7/8X5 rotation basis.
- Provide production support and participate in on-call rotation.
- CyberArk Defender/Sentry is mandatory. Add-on: CDE-PAM/CDE-CPC.
WHY CYDERES?
Benefits that go beyond the basics, we support our people so they can do their best work.
✔ Medical Insurance - Employee + dependents covered
✔ Life Insurance - Protection for what matters most
✔ Retirement Match Program - We invest in your future
✔ Hybrid Work Model - 2–3 days in office
✔ Maternity & Paternity Leave - Time for the moments that matter
✔ Paid Time Off - PTO + sick & casual leave
✔ Bereavement & Volunteer Time - Give back to your community
✔ Professional Development - Reimbursement program
✔ LinkedIn L&D Platform - Thousands of courses at your fingertips
✔ Mobile Phone Reimbursement - Stay connected, on us
Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
