JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Account Director Job DescriptionPosition OverviewThe Account Director serves as a senior client relationship leader, responsible for managing strategic client accounts, driving business growth, and ensuring exceptional service delivery. This role requires strong leadership capabilities, deep industry knowledge, and the ability to develop and execute comprehensive account strategies that align with both client objectives and organizational goals.
Key ResponsibilitiesClient Relationship ManagementServe as the primary point of contact for assigned strategic accounts, building and maintaining executive-level relationships. Develop deep understanding of client business objectives, challenges, and organizational dynamics. Proactively identify client needs and opportunities for expanded service delivery. Lead regular business reviews and strategic planning sessions with clients to ensure alignment and satisfaction.
Account Strategy and GrowthDevelop and execute comprehensive account plans that identify growth opportunities and mitigate risks. Drive revenue growth through strategic expansion of services within existing accounts. Identify cross-selling and upselling opportunities across the organization's service portfolio. Collaborate with business development teams to pursue new opportunities within managed accounts.
Team Leadership and DevelopmentLead and mentor account management teams, providing guidance, coaching, and performance feedback. Foster a collaborative team environment focused on client success and professional growth. Coordinate cross-functional teams to deliver integrated solutions and services. Build strong working relationships with internal stakeholders across service lines.
Service Delivery ExcellenceEnsure consistent delivery of high-quality services that meet or exceed client expectations. Monitor service performance metrics and implement improvement initiatives as needed. Resolve complex client issues and escalations effectively and professionally. Maintain thorough knowledge of service offerings, market trends, and competitive landscape.
Financial ManagementManage account-level financial performance including revenue targets, profitability, and forecasting. Develop and manage account budgets in collaboration with finance teams. Review contracts and service agreements to ensure favorable terms and appropriate risk management. Track and report on key performance indicators and account health metrics.
Required QualificationsEducation and ExperienceBachelor's degree in Business, Marketing, Real Estate, or related field required. 8-10 years of progressive experience in account management, client services, or related field. Minimum 3-5 years in a senior account management or director-level role. Experience managing complex, multi-service accounts in a professional services environment.
Core CompetenciesDemonstrated ability to build and maintain senior-level client relationships. Strong strategic thinking and business acumen with ability to identify growth opportunities. Excellent communication and presentation skills with ability to influence at all organizational levels. Proven track record of achieving revenue and growth targets. Strong leadership and team development capabilities.
Technical SkillsProficiency in CRM systems and account management tools. Strong financial acumen with experience managing P&L. Advanced skills in Microsoft Office suite (Excel, PowerPoint, Word). Ability to analyze data and derive actionable insights.
Preferred QualificationsMBA or advanced degree in relevant field. Industry-specific certifications or designations. Experience in commercial real estate, facilities management, or related industries. Established network within target industries or markets.
Working ConditionsThis position typically operates in a professional office environment with hybrid work arrangements available. Regular travel to client sites and company offices may be required (typically 25-40%). Some evening or weekend work may be necessary to accommodate client needs or time zones.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
