Job Description:
Job Purpose
This entry level Trade Operations Analyst will be responsible for support of all trade operations and customer support on the ICE Endex Spot platform.
Responsibilities
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Support orderly trading and operations of short-term European physical gas markets
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Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand
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Learn proprietary trading system functionality and back-office support to effectively communicate with customers and bring resolution to all customer queries
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Monitor the health and usage of all systems and vendors supporting the platform, escalating persistent or high-priority problems to the appropriate staff
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Produce operational reports, document and update internal procedures, and assist with special projects as needed
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Provide front-line customer service support
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Provide a quick turn-around to trade disputes
Knowledge and Experience
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Bachelor's Degree with 2+ years’ work experience in a customer service/support role
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Exposure to commodity markets, financial trading environment, or equity brokerage business is essential; exposure to futures markets, a plus
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Good problem-solving and analytical skills
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Friendly, professional telephone manner and strong interpersonal skills
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Must be self-directed and be able to work within a team environment
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Strong attention to detail and ability to multi-task under pressure
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Working knowledge of computers, Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs
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Ability to work varying shifts and weekends
