- Supervise and manage the payment posting team.
- Allocate daily tasks and monitor workflow to meet SLAs.
- Conduct regular team meetings and performance reviews.
- Train and mentor new and existing team members.
- Handle escalations and resolve complex posting issues.
- Oversee accurate posting of insurance and patient payments (EOBs/ERAs).
- Ensure proper adjustment posting (contractuals, denials, write-offs).
- Monitor unapplied and unidentified payments.
- Review zero-payments and denial postings for accuracy.
- Ensure reconciliation of deposits and daily balancing.
- Perform regular quality audits of posted transactions.
- Ensure adherence to HIPAA and payer-specific guidelines.
- Maintain compliance with internal policies and audit standards.
- Identify and reduce posting errors and rework.
- Generate daily, weekly, and monthly productivity and quality reports.
- Analyze trends in payment variances and denials.
- Provide insights to management for process improvements.
- Identify workflow inefficiencies and implement corrective actions.
- Collaborate with AR, Billing, and Denial Management teams.
- Support automation initiatives (ERA, EFT, RPA processes).
Monitor KPIs such as:
- Posting accuracy rate
- TAT (Turnaround Time)
- Productivity per FTE
- Reconciliation accuracy
- Minimum 4 years of Medical Billing Experience is Payment posting process.
- Minimum 2-year experience as a Team Leader.
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
- Willingness to work night shifts.
- Expertise with MS Office tools like PowerPoint, Excel, etc.
- Preferred Qualification – Any Graduate.
Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.
If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at [email protected]
Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.
