Job Title: Head of Operations - Back Office Operations
Location: Bengaluru, India
Company Overview:
A KSA headquartered company with a dynamic global presence across the Middle East, China, Africa, and Europe. We are committed to delivering exceptional service and operational excellence, leveraging our diverse capabilities and innovative approaches to meet the needs of our clients worldwide.
Key Responsibilities:
- Lead and manage back office teams, ensuring high performance and alignment with company goals.
- Optimize processes for improved efficiency and effectiveness across back office operations.
- Oversee the development and implementation of Standard Operating Procedures (SOPs) to maintain service quality and compliance.
- Coordinate cross-regional teams to facilitate seamless operations and communication.
- Ensure compliance with local and international regulations, policies, and best practices.
- Generate comprehensive reports for stakeholders on operational performance and strategy initiatives.
- Promote technology adoption within back office operations to enhance productivity and streamline workflows.
- Engage with key stakeholders to align operational strategies with business objectives.
Qualifications and Skills:
- Minimum 10 years of relevant experience in operations management, particularly in a back office environment.
- Proven track record of managing international operations and leading diverse teams effectively.
- Strong leadership, communication, analytical, and process improvement skills.
- Ability to navigate complex operational challenges and drive strategic initiatives.
Preferred Experience:
- Experience in BPO or shared services leadership roles.
- Operations management experience across multi-regional sites.
- Familiarity with the business cultures of the Middle East, China, Africa, and Europe is highly desirable.
Working Conditions:
- Office-based position in Bangalore, with responsibilities to coordinate effectively with remote/global teams.
Pay: From ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
