Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business priorities.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Continuously improve support processes to increase efficiency and reduce downtime.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Solutions.
- Strong analytical and troubleshooting abilities related to complex software environments.
- Experience in managing and supporting enterprise-level packaged applications.
- Ability to work collaboratively across cross-functional teams to resolve issues.
- Excellent communication skills to effectively document and convey technical information.
- Familiarity with system monitoring tools and incident management processes.
Additional Information:
- The candidate should have minimum 5 years of experience in O9 Solutions.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
