Key Responsibilities
- Client Relationship Management: Building, nurturing, and sustaining client relationships to understand their needs, preferences, and feedback.
- Project Coordination: Acting as a liaison between clients and the internal team, ensuring that client requirements are communicated effectively and deadlines are met.
- Strategy Development: Collaborating with clients to understand their goals and develop strategies to achieve them, often alongside the creative and account teams.
- Problem-Solving: Handling client concerns and resolving issues quickly to maintain client satisfaction and loyalty.
- Account Growth: Identifying opportunities to expand the client relationship, upselling additional services or products.
- Budget and Timeline Management: Overseeing project budgets, managing timelines, and ensuring resources are allocated efficiently.
- Reporting and Analytics: Providing clients with regular updates on project progress, campaign performance, and results, often with analysis and recommendations for improvement.
- Cross-functional Coordination: Working closely with various departments, including creative, strategy, and production, to deliver consistent, high-quality service to clients.
Essential Skills
- Communication: Strong verbal and written communication to clearly convey information, expectations, and updates.
- Empathy and Patience: Ability to understand client perspectives and handle challenges with a calm, solution-oriented approach.
- Time Management: Managing multiple clients, projects, and deadlines efficiently without compromising on quality.
- Attention to Detail: Ensuring accuracy in all deliverables, from project briefs to final reports, to avoid miscommunication or errors.
- Negotiation Skills: Ability to manage expectations, negotiate terms, and address budget or timeline changes effectively.
- Analytical Skills: Interpreting data and analytics to provide insightful recommendations and identify growth opportunities.
- Sales Acumen: Understanding client needs and identifying opportunities for additional services or renewals to support revenue growth.
Common Tools and Technologies
- CRM Software: Tools like Salesforce or HubSpot to manage client interactions and track project statuses.
- Project Management Software: Platforms like Asana, Trello, or Monday to organize tasks and timelines.
- Communication Tools: Email, chat platforms (like Slack), and video conferencing tools for regular client updates and team coordination.
- Analytics Software: Google Analytics, social media insights, and other reporting tools to track campaign performance and results.
The Client Servicing Manager plays a key role in ensuring a positive client experience, helping the agency retain clients and grow accounts through excellent service and relationship-building.
Job Type: Full-time
Pay: ₹18,159.43 - ₹55,541.93 per month
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- total work: 3 years (Preferred)
- Advertising sales: 3 years (Preferred)
Willingness to travel:
Work Location: In person
