At alt.f coworking, we’ve cultivated a culture that balances freedom with responsibility since our founding in 2016. We believe that great work happens when people have the flexibility to create, explore, and innovate—paired with a deep sense of ownership and accountability. Our dynamic environment empowers individuals and teams to work on their own terms while staying committed to collaboration, excellence, and meaningful impact. At alt.f, you’re not just given space—you’re given the trust and support to do your best work, your way.
Role Overview:
The Cluster Manager serves as the hospitality champion across a portfolio of coworking properties, ensuring each location delivers a seamless, welcoming, and elevated member experience. This role blends thoughtful leadership, service excellence, and operational oversight. The ideal candidate brings a hands-on, guest-first mindset—driving team performance, enhancing service standards, and maintaining efficient, financially sound operations that reflect the highest levels of hospitality.
Prerequisites for the Job Role:
Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate.
Proven experience in leading teams and driving operational excellence.
A natural passion for hospitality and a deep understanding of what creates an outstanding client experience.
Roles and Responsibilities:
Operational Excellence & Guest Hospitality
Oversee all day-to-day operations, ensuring every property maintains the highest standards of cleanliness, security, and maintenance.
- Champion a hospitality-first mindset across all teams to deliver an exceptional and welcoming experience for every member and guest.
- Manage property budgets and control costs to meet financial targets without compromising on service quality.
- Ensure 100% adherence to all operational processes, including timely expense approvals and payment collections.
Client Experience & Community Engagement
Drive superior client satisfaction scores across all properties by proactively identifying and resolving client pain points.
- Act as a senior point of contact for key members and clients, building strong relationships and effectively handling high-level escalations.
- Lead the team in the timely resolution of all client requests, upholding a 24-hour service level agreement.
Strategic Leadership & Team Development
- Lead, mentor, and develop a team of Property Managers and other direct reports, fostering a people-centric, high-performance culture.
- Drive continuous improvement initiatives in people, processes, and property, documenting and sharing best practices.
- Manage the full lifecycle of new property launches, from pre-launch planning to successful post launch execution.
