Job description
To achieve showroom sales targets by effectively handling customer enquiries, understanding customer requirements, demonstrating vehicles, generating bookings, and ensuring a smooth purchase experience from enquiry to delivery.
Key Responsibilities
- Attend showroom walk-in customers and understand their two-wheeler requirements.
- Explain vehicle features, specifications, variants, colours, pricing, offers, finance and exchange options.
- Conduct effective product demonstrations and test rides.
- Generate sales leads through showroom enquiries, telephone enquiries, digital leads, referrals and local marketing activities.
- Follow up regularly with prospective customers and convert enquiries into bookings and retail sales.
- Maintain accurate records of customer enquiries, follow-ups, bookings and sales in the DMS/CRM.
- Coordinate with the Finance, Insurance, Exchange, Accessories and Delivery teams to ensure smooth vehicle delivery.
- Explain available finance schemes, documentation requirements and applicable offers to customers.
- Maintain strong customer relationships and provide excellent pre-sales and post-sales support.
- Ensure timely follow-up with customers after delivery and encourage referrals and repeat business.
- Achieve assigned daily, monthly and annual sales targets.
- Participate in promotional activities, exhibitions, roadshows, customer engagement programs and outdoor marketing activities.
- Maintain professional grooming and showroom discipline at all times.
- Keep updated with new vehicle launches, product features, competitor models, pricing and market trends.
- Resolve basic customer queries and escalate complaints to the Sales Manager when required.
- Ensure all customer documents and sales-related records are complete and accurate.
- Work closely with the team to improve enquiry-to-booking and booking-to-retail conversion.
Key Performance Indicators (KPIs)
- Monthly vehicle retail target achievement.
- Enquiry-to-booking conversion ratio.
- Booking-to-retail conversion ratio.
- Number of test rides generated and converted.
- Lead follow-up and lead closure rate.
- Customer satisfaction and feedback.
- Finance, insurance and accessories penetration.
- Customer referrals and repeat enquiries.
- Accuracy and timely updating of DMS/CRM records.
Required Skills
- Good communication and interpersonal skills.
- Strong sales and negotiation skills.
- Customer-focused attitude.
- Ability to understand customer needs and recommend suitable products.
- Good convincing and presentation skills.
- Basic computer knowledge and ability to work with DMS/CRM systems.
- Ability to work under sales targets and deadlines.
- Good follow-up and relationship management skills.
- Positive attitude, teamwork and willingness to learn.
Experience:
0–3 years of experience in automobile, two-wheeler, retail, FMCG, telecom or other sales-related industries. Freshers with good communication and sales aptitude may also be considered.
INTERVIEW LOCATION
ADHARVAA SUZUKI PEELAMEDU COIMBATORE
https://share.google/9awyz5lQeWO7FYYDf
CONTACT PERSON : HR 81240 52100
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
