A Customer Support Executive in Real Estate focuses on assisting clients before, during, and after property transactions, ensuring a smooth and professional experience.
Here’s a clear and practical job description you can use:
Job Title: Customer Support Executive – Real EstateJob Summary:
Responsible for handling customer inquiries, resolving issues, and providing end-to-end support to clients interested in buying, selling, or renting properties. Acts as a bridge between clients, sales teams, and internal departments.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person
- Provide accurate information about property details, pricing, and availability
- Coordinate with sales teams to schedule site visits and property tours
- Maintain and update customer records in CRM systems
- Follow up with leads and existing clients regularly
- Handle customer complaints and resolve issues promptly
- Assist customers with documentation and booking processes
- Support post-sales activities such as agreement follow-ups and handover coordination
- Ensure high levels of customer satisfaction and service quality
Required Skills:
- Strong communication and interpersonal skills
- Customer handling and problem-solving ability
- Basic knowledge of real estate processes and terminology
- Familiarity with CRM tools
- Ability to multitask and manage time effectively
- Patience and a customer-focused attitude
Qualifications:
- Any graduate (preferred)
- Experience in customer service or real estate is an advantage
Working Conditions:
- Office-based with occasional client interaction
- May involve weekend work depending on client availability
Career Growth:
- Senior Customer Support Executive
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
