Opportunity to work with an leading MNC of consumer durable and electronic products
Job description :
Responsibilities
· Manage large amounts of inbound and outbound calls in a timely manner
· Handle customer queries over voice
· Follow communication “scripts” when handling different topics
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records of all conversations in our call center database in a comprehensible way
· Frequently attend up skilling sessions to improve knowledge and performance level
· Meet personal/team qualitative and quantitative targets
Requirements and skills
· A minimum qualification of graduation is required
· A higher degree would be an advantage (pursuing not allowed)
· Previous experience in a customer support role would be of great advantage
· Strong phone and verbal communication skills along with active listening (English)
· Good written and verbal communication skills
· Must have good data entry and typing abilities
· Customer focus and adaptability to different personality types
· proficient in relevant computer applications
· Ability to multi-task, set priorities and manage time effectively
· Flexible to work in rotational shifts and week-off’s
Pay: ₹12,000.00 - ₹22,000.00 per month
Experience:
- Customer support: 1 year (Required)
Work Location: In person
