Job Function: Software & Cloud The role:
Are you passionate about unifying intregation and real time licencing?
Do you want to fix data and inconsistency in SAM intregation?
Ready to enhance an existing service now ecosystem by improving accuracy and operational effeciency?
We are looking for a detail-oriented and technically proficient ServiceNow Platform Support Consultant with a strong focus on Software Asset Management (SAM) integrations. The ideal candidate will be responsible for developing, maintaining, and optimizing SAM tool integrations within the ServiceNow platform, ensuring accurate data flow, license compliance, and operational efficiency
Key Responsiblities :
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Lead design, configuration, and deployment of ServiceNow modules, aligning with best practices and leveraging out-of-the-box capabilities.
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Provide technical direction, contribute to solution architecture, and maintain documentation including specifications, diagrams, and manuals.
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Troubleshoot production/test issues, perform root cause analysis, and implement corrective actions.
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Act as SME for application suites, contributing to project sizing, scoping, and functional expertise.
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Define and manage data mapping, transformation, and validation rules; monitor data quality and perform health checks.
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Implement software/license usage monitoring, manage discovery models/maps, and improve normalization.
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Handle access provisioning for SAM modules and resolve related incidents.
What we need to see from you:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
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Proven expertise with ServiceNow ITAM, specifically SAM Pro; CSA certifications are a plus
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Experience with Normalization Data Services configuration.
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Knowledge of Software and Hardware Asset Management lifecycle.
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Familiarity with Procurement and Contract Management.
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Proven experience integrating SAM tools (e.g., Flexera, Snow, SCCM) with ServiceNow.
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Experience with ServiceNow Discovery, CMDB, and normalization processes.
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Proficiency in JavaScript, Angular, HTML/CSS, and Jelly.
Why SoftwareOne?:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Accommodations:
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
