Job Overview
The Store Support Agent handles critical operations for US-based retail stores and their customers. This role requires managing inbound store queries and driving outbound outreach, entirely in fluent English.
Core Responsibilities
- Inbound Store Support: Assist US retail store staff with inventory checks, plan activations, billing systems, and carrier overrides.
- Outbound Outreach: Call US customers regarding contract renewals, device upgrade eligibility, and promotional device offers.
- Technical Troubleshooting: Guide customers or field reps through cellphone setup, eSIM activations, and network troubleshooting.
- CRM Logging: Log call outcomes, customer complaints, and retail transaction statuses accurately in the company database.
Strict Role Requirements
- Language Profile: Native-level fluency in English is mandatory for seamless interaction with US store managers and customers.
- Logistics Note: No company cab facility is provided; candidates must manage their own daily commute to the office.
- Shift Schedule: Requires strict alignment with US retail operating hours, meaning night shifts and rotational weekends are mandatory.
Key Skills Needed
- American Cultural Awareness: Understanding US geography, retail environments, and common consumer tech phrasing.
- Technical Aptitude: Familiarity with smartphone operating systems (iOS and Android) and carrier activation portals.
- High Resilience: Ability to handle high-volume shifts while maintaining a polite, professional telephone etiquette.
Are you looking to apply for this position immediately? Let me know:
- Your preferred location or city for the job
- If you have any prior BPO or technical support experience
- Your notice period or availability to start training
AI can make mistakes, so double-check responses
Pay: ₹10,505.50 - ₹18,500.00 per month
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
