Job Summary
The Regional Manager is responsible for driving business growth, operational excellence, and customer satisfaction across all branches within the assigned zone. The role involves achieving sales targets, managing branch performance, developing teams, ensuring compliance with company policies, and implementing strategic initiatives to maximize profitability.
Key Responsibilities
Business Development
- Develop and execute zonal business plans to achieve sales and revenue targets.
- Identify market opportunities and drive business expansion within the zone.
- Monitor market trends, competitor activities, and customer requirements.
- Build and maintain strong relationships with key customers and business partners.
Sales Management
- Achieve monthly, quarterly, and annual sales targets.
- Monitor branch-wise sales performance and implement corrective actions where required.
- Drive cross-selling and upselling initiatives to increase revenue.
- Review sales forecasts and ensure effective pipeline management.
Operations Management
- Oversee the operational performance of all branches within the zone.
- Ensure consistent implementation of company policies, processes, and service standards.
- Improve operational efficiency and productivity across locations.
- Coordinate with support functions to ensure seamless operations.
Team Leadership
- Lead, coach, and motivate Branch Managers and zonal staff.
- Conduct regular performance reviews and provide constructive feedback.
- Identify training and development needs to enhance team capability.
- Build a high-performance, customer-focused culture.
Financial Management
- Monitor branch profitability, expenses, and budget adherence.
- Ensure efficient utilization of resources.
- Analyze financial reports and implement strategies to improve profitability.
Compliance & Risk Management
- Ensure adherence to company policies, statutory regulations, and internal controls.
- Monitor audit observations and ensure timely corrective actions.
- Minimize operational and financial risks across the zone.
Customer Relationship Management
- Ensure high levels of customer satisfaction and service quality.
- Resolve major customer complaints and escalations promptly.
- Strengthen customer retention and loyalty through effective relationship management.
Reporting & Performance Monitoring
- Prepare and present zonal performance reports to senior management.
- Track KPIs and recommend improvements based on performance analysis.
- Conduct regular branch visits to assess operations and support branch teams.
Candidates Preference
- Bachelor's degree in Business Administration, Finance, Commerce, Economics, or a related field.
- MBA or equivalent postgraduate qualification is an added advantage.
- 8–12 years of experience in the Old Gold Buying, NBFC, banking, or financial services sector.
- At least 3–5 years in a multi-branch leadership or regional management role.
Pay: ₹30,000.00 - ₹55,000.00 per month
Benefits:
Work Location: In person
