We are looking for a detail-oriented and analytical Quality Analyst with experience in collections and process evaluation. The ideal candidate will be responsible for monitoring quality standards, conducting in-depth data analysis, generating reports, and driving continuous process improvement.
Key Responsibilities
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Perform quality checks on collection calls and processes to ensure adherence to standards.
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Conduct data analysis to identify trends, gaps, and improvement opportunities.
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Prepare and maintain MIS reports, dashboards, and documentation.
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Share structured feedback through presentations to enhance process performance.
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Ensure process SLAs are consistently met.
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Utilize QA tools (e.g., Pareto analysis, Run charts) for root cause analysis.
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Achieve and maintain Gage R&R specifications.
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Collaborate with operations to drive quality improvements.
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Identify potential issues early through fact-finding analysis and recommend solutions.
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Manage team MIS to track performance, skills, and productivity.
