Job Summary:
We are seeking a dedicated and customer-focused Receptionist (Customer Care Executive) to join our team. The role involves handling customer queries, managing sales support, assisting in after-sales service. The ideal candidate will have strong communication skills, attention to detail, and a passion for delivering exceptional service in a high-end retail environment.
Roles & Responsibilities:
- Greet customers in the store and assist them with their jewelry selection.
- Address customer inquiries about products, pricing, and payment options.
- Handle customer complaints, returns, and exchanges professionally and efficiently.
- Maintain strong relationships with existing customers to encourage repeat business.
- Follow up with customers post-purchase to ensure satisfaction and obtain feedback.
- Educate customers about different types of jewelry, gemstones, and designs.
- Inform customers about on-going offers, new product launches, and special discounts.
- Support in special events, exhibitions, and store promotions when required.
Qualifications & Skills Required:
- 12th standard & above.
- 0–5 years of experience in customer service; experience in luxury retail or jewelry is an advantage.
- Proficiency in Tamil; and good communication in English is an advantage.
- Knowledge of precious metals, gemstones, and jewelry trends is a plus.
- Ability to handle multiple tasks and work under pressure.
- Good problem-solving abilities and a customer-first attitude.
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Required)
Work Location: In person
