Job Description – Team Leader (Call Centre Operations)
Position: Team Leader
Number of Openings: 4
Qualification & Experience
- Graduate in any discipline.
- Minimum 2 years of experience in a call centre/BPO operations environment.
- Experience in handling and managing a team of at least 20 team members.
Key Responsibilities
- Manage and supervise day-to-day call centre operations.
- Monitor team performance, productivity, attendance, and quality.
- Ensure the team meets assigned targets and service levels.
- Provide regular coaching, feedback, and performance support to team members.
- Handle escalations and resolve operational issues effectively.
- Prepare and share daily/weekly performance reports with management.
- Ensure adherence to company policies and process guidelines.
- Motivate and engage team members to achieve business objectives.
Required Skills
- Strong knowledge of call centre operations.
- Good leadership and people-management skills.
- Excellent communication and interpersonal skills.
- Ability to handle team performance and operational escalations.
- Basic knowledge of MIS and performance reporting.
- Ability to work in a target-driven environment.
Pay: From ₹18,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
