Customer Relationship Executive
Position Title: CRM Executive
Language Preferences: Hindi , English, Malayalam, Tamil, Telugu, Kannada
Department: Sales & Customer Service
Location: Tunez, Impetus Electronics Private Limited, Plot No. 23, 24, 25, Survey No. 80/2, 2nd Floor, Right Wing, Outer Ring Road, Bellandur Village, Varthur Hobli, Bengaluru – 560103
Working Days & Timings
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 9:00 AM – 2:00 PM
Reports To: CRM Manager
Job Summary
The Customer Relationship Executive will play a vital role in managing relationships with offline retail staff and distributors in the electronic mobile accessories industry. This position requires a proactive approach to ensure smooth operations, maintain client satisfaction, and drive business growth. The ideal candidate will address retailer and distributor needs, ensure effective communication, and implement strategies to enhance sales and service delivery.
Key Responsibilities
- Build and maintain strong relationships with offline staff, retail partners, and distributors to ensure satisfaction and operational efficiency.
- Act as the primary point of contact for retailers and distributors, addressing inquiries, issues, and feedback in a timely and professional manner.
- Develop a thorough understanding of the company’s electronic mobile accessories to provide accurate information and assistance.
- Collaborate with sales teams to ensure retailers have adequate inventory and promotional materials.
- Monitor retailer performance, ensuring adherence to sales targets and addressing any challenges proactively.
- Gather and analyze feedback from retailers to identify areas for product improvement and service enhancement.
- Conduct regular visits to retail locations to provide training, collect insights, and strengthen relationships.
- Identify opportunities for upselling and cross-selling products to maximize revenue.
- Maintain accurate records of interactions, sales data, and feedback in the CRM system.
- Prepare and present periodic reports on customer engagement and sales performance to management.
Required Qualifications
- Education: Bachelor’s degree in Business Administration, Sales, or a related field.
- Experience: - 0-3 Years
- Strong understanding of retail operations and offline sales channels.
- Excellent communication and interpersonal skills to interact effectively with retailers and distributors.
- Ability to address complaints and resolve issues in a proactive and professional manner.
- Proven organizational and multitasking abilities.
- Proficiency in CRM software or tools.
- Familiarity with the electronic mobile accessories market is a significant advantage.
Preferred Skills
- Experience in training or mentoring retail staff.
- Knowledge of local markets and customer preferences in the region.
What We Offer
- Competitive salary and incentives based on performance.
- Opportunities for career advancement in a growing industry.
- A supportive and dynamic work environment.
Why Join Tunez?
- Gain hands-on experience in customer relationship management and client handling.
- Be part of a Made in India brand committed to innovation in consumer electronics.
- Work in a collaborative environment where your communication and problem-solving skills are valued.
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
