Telecom Circle IT Coordinator – Roles & Responsibilities
A Telecom Circle IT Coordinator is responsible for managing and coordinating IT infrastructure, telecom operations support, field coordination, vendor management, and service delivery activities across a telecom circle/region. The role acts as a bridge between business users, field teams, network teams, vendors, and central IT operations.
Key Roles & Responsibilities
1. IT Infrastructure Support
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Coordinate day-to-day IT and telecom operations across the assigned circle.
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Ensure uptime and availability of systems, networks, telecom links, and end-user devices.
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Monitor LAN/WAN connectivity, VPN, routers, switches, and telecom circuits.
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Support installation, configuration, and maintenance of IT hardware/software.
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Coordinate troubleshooting for network outages and telecom issues.
2. Incident & Service Management
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Act as SPOC (Single Point of Contact) for IT-related incidents.
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Track incidents, escalations, and service requests as per SLA.
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Coordinate with NOC, Service Desk, and field engineers for issue resolution.
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Ensure timely closure of tickets and provide regular status updates.
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Maintain incident and problem management reports.
3. Vendor & Asset Management
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Coordinate with telecom operators, ISPs, OEMs, and support vendors.
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Track AMCs, licenses, warranty, and telecom billing activities.
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Maintain inventory of telecom assets, SIMs, devices, routers, and IT equipment.
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Ensure proper asset tagging and documentation.
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Validate vendor performance against SLA commitments.
4. Field Operations Coordination
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Coordinate field engineers for installation, maintenance, and fault rectification.
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Ensure preventive maintenance activities are completed on time.
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Support rollout activities for new sites, branches, or telecom infrastructure.
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Monitor field activity progress and escalate delays or risks.
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Maintain coordination between central IT teams and field operations.
5. User Support & Communication
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Provide technical assistance to circle users and business stakeholders.
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Conduct user training and awareness for IT systems and security practices.
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Communicate planned outages, maintenance activities, and service updates.
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Coordinate onboarding/offboarding IT activities for employees.
6. Compliance & Reporting
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Ensure compliance with IT security policies and telecom standards.
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Prepare daily/weekly/monthly MIS reports for incidents, uptime, assets, and escalations.
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Maintain documentation for audits, configurations, and operational procedures.
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Support governance reviews and management reporting.
Required Skills
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Knowledge of Telecom Operations, LAN/WAN, MPLS, VPN, and Network Monitoring
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ITIL / Incident Management understanding
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Vendor Coordination & SLA Management
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Ticketing Tools (ServiceNow, Remedy, etc.)
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Asset Management & Reporting
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Communication and stakeholder management
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Troubleshooting and analytical skills
