Role - Customer Support Executive
Location: Bangalore
No. Of Openings: 10
Experience: 1-3 Years
Description:
Customer support Executive provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.
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Responsible for the Installation, Training & Maintenance of our software & BI Applications at the clients place.
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To manage and handle all customers calls assigned with request for information queries and complaints for the existing clients.
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Responsible for troubleshooting of customer queries.
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Developing and building relationship with the customers.
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Giving feedback to the development of documents and recording and monitoring of complaints.
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Seeing through the complaints to the completion stage.
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Good communication skills
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Follow communication procedures, guidelines and policies
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Articulate business problem in to technical document to be shared with product development team
Mandatory Experience \ Technical skills:
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Should be a graduate \ Diploma holder with prior experience in the customer care division.
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An in-depth understanding and experience of the operation of the customer care department.
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Excellent communication and interpersonal skills both verbal and written which is required which is required while dealing with the customers in a professional way.
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Basic knowledge of Microsoft Office & Comprehensive knowledge of Ms Excel.
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Ability to think creatively and should have problem solving attitude.
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Analytical, organized and highly motivated.
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Should have a pleasing personality.
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Willing to work extra time if the situation demands.
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Willingness to learn the new tools & Skills as per the need to accomplish the Job.
